Tickets, Registration and General Questions

What are the show hours at Dwell on Design LA?

The exhibition at the LA Convention Center is open during the following times:

Friday, May 29 10:00AM - 7:00PM

Saturday, May 30 10:00AM - 6:00PM

Sunday, May 31 10:00AM - 5:00PM

Where does Dwell on Design LA take place?

Dwell on Design LA takes place in the South Hall of the Los Angeles Convention Center in downtown LA, located at 1201 South Figueroa Street, Los Angeles, CA 90015.

Which days are for the Design Trade Industry and the General Public?

Dwell on Design LA is split into one Trade Day (Friday, May 29) and two General/Public Days. Our designated Trade-Day (Friday) has content and stage programming more specifically geared towards the design-trade. However, General/Public and Students are also welcome to attend on Design-Trade Friday if they purchase a 3-day pass to the show. On other days, Saturday and Sunday, all design enthusiasts are welcome to attend.

When will tickets for Dwell on Design LA 2015 be available for purchase?

Tickets may be purchased now on the Registration page 

Do I need to buy a ticket in advance online or can I simply go to the LA Convention Center during the show and buy a ticket on-site?

Tickets are available on-site. You do not need to purchase online in advance. However, purchasing online in advance will save you time and money, and it will help you avoid waiting in line to buy at a ticket on-site. Simply bring your printed confirmation email and collect your badge to enter the exhibition. 

Can I buy multiple tickets in the same transaction?

Yes. During the registration process, prior to the payment screen you will see a button "Add Another Registrant". This enables you to add multiple attendees (each with a different ticket combination if desired) to a single credit card transaction. Once you have included everyone in your party you can use the "Proceed to Checkout" button to complete a single transaction.

 

Please note that everyone attending Dwell on Design LA must be fully registered. There are no "plus ones" or "guests" or anonymous attendees. Each individual attending the show receives a name badge which can be collected at the LA Convention Center. A name badge is required for entry.

What payment types are accepted for Dwell on Design LA?

We accept credit cards and check cards (these are the cards that have a MasterCard or VISA logo but debit your check account rather than making a purchase on credit) and if you are buying a ticket on-site we will accept cash. Please note that Home Tour tickets typically sell out in advance, therefore cash purchases for a Home Tour ticket is unlikely. Regrettably we do not accept checks.

I am having trouble buying tickets online. How do I contact Customer Service?

Please contact the Help Center at 508-743-8593 or 877-779-3218 or email: DwellOnDesign@xpressreg.net 

 

 

Is there a student/educator pass?

Yes, we do have a special student/educator pass. As a gesture to our educators, future designers, artists, builders, and planners, we are proud to offer a discounted student/educator 3-Day Pass for all educators and currently enrolled students. MUST show valid student/teaching credentials when picking up their badge (e.g. student/educator ID card or copy of students current transcript).

I purchased a ticket online. When will you mail my badge to me?

We do not mail badges. Badges are collected in person at the show from the pre-registration area in the South Hall of the LA Convention Center. You can save time by registering in advance rather than at the show. Bring your confirmation email (which includes a barcode) to the LA Convention Center and we will print your badge on-site.

I registered online but I have not received my confirmation email. When will I receive this?

Your confirmation email was most likely filtered into your spam folder OR your Internet provider completely rejected the email as spam (bounced back to us) and the message has not even reached your spam folder.

We apologize for the inconvenience, but almost all cases of non-receipt of confirmation email are a function of spam blocking or blacklisting by email software or Internet service providers. For example registrants who use Earthlink, Gmail and Yahoo sometimes discover that their spam filter has either trapped or blocked the confirmation email.

Some email providers allow you to create a "White List" of approved email addresses from which you can receive correspondence. Confirmation emails are sent from eventconfirmation@xpressreg.net.

For further assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net

I registered for a ticket and now I've changed my mind and want to convert my ticket into another ticket type.

To change your existing registration, to review your registration information, or to have your confirmation resent, use the Registration Resource Center! This online service offers you the ability to add/make changes and review your existing registration, invite a colleague or friend to register, get a copy of your registration receipt, or resend your confirmation. Get started here

For additional assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net.

I purchased my ticket and now cannot attend. Can I cancel my order or transfer my ticket into someone else's name?

In order to receive a refund (less a $25 administrative fee regardless of the reason) of your Dwell registration fee, your cancellation request must be received via email to DwellOnDesign@xpressreg.net on or prior to April 24, 2015. No refund of any kind, for any reason, will be given for Dwell cancellation requests received after April 24, 2015. No exceptions.Substitutions are allowed with written permission from original registrant.

For substitution requests, send an email to DwellOnDesign@xpressreg.net on or prior to April 24, 2015. No substitutions will be allowed after April 24, 2015.

I purchased a ticket and then later discovered a promo code. Can I cancel my ticket and re-purchase using the promo code?

The cancellation policy you agreed to during registration applies to all tickets purchased.

Unfortunately processing fees are incurred with third-party providers when cancellations take place – we are unable to waive these fees as they are not charged by Dwell and are beyond our control.

Are children allowed free into Dwell on Design LA?

Children are welcome all three days of the show.  Any child who is 12 years old or younger is entitled to free admission when accompanied by an adult. Strollers are allowed.

Can I bring my dog into the LA Convention Center?

Unfortunately, you may not bring your dog into the Los Angeles Convention Center, unless it is a service animal.

What is your photography policy?

By entering the event, you are acknowledging and granting consent that you and any minors in attendance with you, may be filmed, photographed, and/or recorded.  These images and materials may be utilzed for future Dwell Media, LLC promotional purposes.

Attendees are allowed to photograph throughout the show floor.  Professional photography and filming crews must obtain permission from show management prior.

 

 

Home Tours

I would like to attend Dwell's Los Angeles Home Tours. Where do I buy tickets?

Tickets for these tours are available online in advance via "Tickets & Registration" under the "FOR VISITORS" link in the navigation bar. Unless a home tour sells-out, we will have tickets available for sale on the day of the tour. Note, we do expect home tours to sell-out in advance.

I registered for a Home Tour. When will I receive my ticket?

We do not mail out home tour tickets. A printed guide and other materials will be distributed at a convenient Headquarters location on the morning of your home tour. The printed guide you receive on that day will act as your ticket and must be presented at each home.

The address and opening hours of the Headquarters location will be published at DwellonDesign.com one week prior to the tour. Please check back on the home tour pages at that time. Additionally, an email containing the address and opening hours of the Headquarters will be sent to all confirmed home tour registrants one week before the tour. If you do not receive a confirmation email please check your email spam filter. We will be using the email address you provided during registration to notify you of the location of the staging area for your tour.

Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We highly recommend attendees bring a GPS device or a printed map such as a Thomas Guide.

If I purchase a Home Tour ticket, can I see inside the homes or do I just look from the outside?

A home Tour ticket allows you to explore inside the homes.  You don't just look from the outside!

Our Home Tours are very popular and always sell out.

Can I take photographs inside the homes on the tour?

The photography policy allows simple personal-use photography (not for publication) with pocket cameras or cell phones. Tripods, professional cameras and lighting equipment cannot be used in any home. We cannot guarantee that personal-use photography is permitted in any particular home.

Does Dwell provide a map I can use to find the homes on the tour?

When you arrive at the Headquarters location on the morning of the tour we will provide a printed guide that identifies the location of the homes. Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We strongly recommend ticket holders bring a GPS device or Thomas Guide to aid in navigation between homes.

Can I sit on furniture and look into cabinets in the home?

This is someone's private home and so we would prefer that you look but not touch.

What kind of shoes should I wear?

Sensible shoes, like athletic or flats, for steepness and personal safety.

Do I have to take my shoes off?

We provide booties at every home. Some home owners may have a “shoes off” policy in addition to use of booties.

Will bathrooms be available at the homes?

Home owners typically do not allow use of their restroom during the tour (have you ever had 500 people through your bathroom?)

Can I bring my child on the Home Tour?

For insurance reasons any child under the age of 6 cannot attend the home tour. Any child over the age of 6 attending the home tour needs to be accompanied by an adult and will require his or her own ticket. A ticket for a child is the same price as a ticket for an adult. No children, of any age, are admitted for free on the home tours.

Can I go on a Home Tour and also see the exhibition the same day?

A home tour ticket includes a one-day show pass for either Saturday OR  Sunday. It is unlikely that you will have enough time to explore all of the homes and also see all of the exhibition in a single day.

What is your Home Tour ticket cancellation policy?

In order to receive a refund (less a $25 administrative fee regardless of the reason) of your Dwell registration fee, your cancellation request must be received via email DwellOnDesign@xpressreg.net on or prior to April 24, 2015. No refund of any kind, for any reason, will be given for Dwell cancellation requests received after April 24, 2015. No exceptions. Substitutions are allowed with written permission from original registrant. There are no refunds or substitutions for any other Dwell on Design registration Fees.

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