Tickets, Registration and General questions.

What are the show hours at Dwell on Design?

The exhibition at the LA Convention Center is open during the following times:

Friday, June 20 10:00AM - 7:00PM

Saturday, June 21 11:00AM - 6:00PM

Sunday, June 22 11:00AM - 5:00PM

Are children allowed free into Dwell on Design?

Children are welcome all three days of the show.  Any child who is 12 years old or younger is entitled to free admission when accompanied by an adult. Strollers are allowed.

Can I buy multiple tickets in the same transaction?

Yes. During the registration process, prior to the payment screen you will see a button "Register Another Attendee". This enables you to add multiple attendees (each with a different ticket combination if desired) to a single credit card transaction. Once you have included everyone in your party you can use the "Proceed to Checkout" button to complete a single transaction.

Please note that everyone attending Dwell on Design must be fully registered. There are no "plus ones" or "guests" or anonymous attendees. Each individual attending the show receives a name badge which can be collected in the South Hall of the Los Angeles Convention Center. A name badge is required for entry to the show floor.

What payment types are accepted for Dwell on Design?

We accept credit cards and check cards (these are the cards that have a MasterCard or VISA logo but debit your check account rather than making a purchase on credit) and if you are buying a ticket on-site we will accept cash. Please note that Home Tour tickets typically sell out in advance and so cash purchase of a Home Tour ticket is unlikely. Regrettably we do not accept checks

I registered online but I have not received my confirmation email. When will I receive this?

Your confirmation email was most likely filtered into your spam folder OR your Internet provider completely rejected the email as spam (bounced back to us) and the message has not even reached your spam folder.

We apologize for the inconvenience but almost all cases of non-receipt of confirmation email are a function of spam blocking or blacklisting by email software or Internet service providers. For example registrants who use Earthlink, Gmail and Yahoo sometimes discover that their spam filter has either trapped or blocked the confirmation email.

Some email providers allow you to create a "White List" of approved email addresses from which you can receive correspondence. Confirmation emails are sent from eventconfirmation@xpressreg.net.

For further assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net.

I purchased a ticket online. When will you mail my badge to me?

We do not mail badges. Badges are collected in person at the show from the pre-registration area. You can save time by registering in advance rather than at the show. Bring your confirmation email (which includes a barcode) to the Convention center and we will print your badge on-site.

I registered for a ticket and now I've changed my mind and want to convert my ticket into another ticket type.

To change your existing registration, to review your registration information, or to have your confirmation resent, use the X•Press Registration Resource Center! This online service offers you the ability to add/make changes and review your existing registration, invite a colleague or friend to register, get a copy of your registration receipt, or resend your confirmation.

https://www.xpressreg.net/register/dods063/XPressToolkit/start.asp

For additional assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net.

I purchased my ticket and now cannot attend. Can I transfer my ticket into someone else's name?

Substitutions are allowed with written permission from original registrant. There are no refunds or substitutions for any other Dwell on Design registration fees. For substitution requests, send an email to DwellOnDesign@xpressreg.net on or prior to May 21, 2014.

Do I need to buy a ticket in advance online or can I simply go to the Convention Center during the show and buy a ticket to the Exhibition?

Tickets are available on-site. You do not need to purchase online in advance. However, if you purchase online in advance you will save time, money and avoid waiting in line to buy a ticket. Simply bring your printed confirmation email and collect your badge to enter the Exhibition.

Is the exhibition on Friday open to the Design Trade only?

No.

I am in the design trade. Can I get free admission?

We offer a discount for verified members of the Design Trade. Typical credentials we will accept include a valid business card clearly identifying you as working in an aligned industry. We also accept proof of membership of a professional organization in the design or construction trades.

Aligned industries:

- Architecture

- Construction or Contracting

- Interior Design/Decorating

- Design (Product/Graphic)

- Landscape Architecture/Design

- Urban Planning

- Real Estate Development

- Product Specification

- Industrial Design

- Retail/Buyers

- Distributors

 

Registering online in advance of the show will help you avoid lines at the registration desk on-site. You will be able to collect your badge on-site via pre-registration. We do not mail out badges.

I am in the design trade and am attending on Friday. I would like to bring my significant other.client/prospect with me to the show. Which additional ticket should I get?

For Trade-Friday access by someone who is not a verified member of the Design Trade, a for purchase 3-Day Pass is required.

 

What form of credentials will I need to provide for a Design Trade Pass and how do I submit them?

Typical credentials we will accept include a valid business card clearly identifying you as working in an aligned industry. We also accept proof of membership of a professional organization in the design or construction trades.

Aligned industries:

- Architecture

- Construction or Contracting

- Interior Design/Decorating

- Design (Product/Graphic)

- Landscape Architecture/Design

- Urban Planning

- Real Estate Development

- Product Specification

- Industrial Design

- Retail/Buyers

- Distributors

 

Registering online in advance of the show will help you avoid lines at the registration desk on-site. You will be able to collect your badge on-site via pre-registration. We do not mail out badges.

I purchased a ticket and then later discovered a promo code. Can I cancel my ticket and re-purchase using the promo code?
The Cancellation Policy you agreed to during registration applies to all tickets purchased.
 
Unfortunately processing fees are incurred with third-party providers when cancellations take place – we are unable to waive these fees as they are not charged by Dwell and are beyond our control.
When will tickets for Dwell on Design 2014 be available for purchase?

Tickets may be purchased now on the Registration Page.

I am having trouble buying tickets online. How do I contact Customer Service?

Please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net.

Can I purchase a Dwell Design Week event ticket only?

All Dwell Design Week events are free. Just be sure to RSVP for individual events you wish to attend. 

Can I bring my dog into the LACC?

Unfotunately, you may not bring your dog into the Los Angeles Convention Center, unless it is a service animal.

What is your photography policy?

By entering the event, you are acknowledging and granting consent that you and any minors in attendance with you, may be filmed, photographed, and/or recorded.  These images and materials may be utilzed for future Dwell Media, LLC promotional purposes.

Attendees are allowed to photograph throughout the show floor.  Professional photography and filming crews must obtain permission from show management prior.

 

Home Tours

What is your Home Tour ticket cancellation policy?

In order to receive a refund (less a $25 administrative fee regardless of the reason) of your Dwell registration fee, your cancellation request must be received via email DwellOnDesign@xpressreg.net on or prior to May 21, 2014. No refund of any kind, for any reason, will be given for Dwell cancellation requests received after May 21, 2014. No exceptions. Substitutions are allowed with written permission from original registrant. There are no refunds or substitutions for any other Dwell on Design registration Fees.

What kind of shoes should I wear?

Sensible shoes, like athletic or flats, for steepness and personal safety.

I would like to attend Dwell's Los Angeles Home Tours. Where do I buy tickets?

Tickets for these tours are available online in advance via "Tickets & Registration" under the "FOR VISITORS" link in the navigation bar. Unless a home tour sells-out, we will have tickets available for sale on the day of the tour. Note, we do expect home tours to sell-out in advance.

I registered for a Home Tour. When will I receive my ticket?

We do not mail out home tour tickets. A printed guide and other materials will be distributed at a convenient Headquarters location on the morning of your home tour. The printed guide you receive on that day will act as your ticket and must be presented at each home.

The address and opening hours of the Headquarters location will be published at DwellonDesign.com one week prior to the tour. Please check back on the home tour pages at that time. Additionally, an email containing the address and opening hours of the Headquarters will be sent to all confirmed home tour registrants one week before the tour. If you do not receive a confirmation email please check your email spam filter. We will be using the email address you provided during registration to notify you of the location of the staging area for your tour.

Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We highly recommend attendees bring a GPS device or a printed map such as a Thomas Guide.

If I purchase a Home Tour ticket, can I see inside the homes or do I just look from the outside?

A home Tour ticket allows you to explore inside the homes.  You don't just look from the outside!

Our Home Tours are very popular and always sell out.

Does Dwell provide a map I can use to find the homes on the tour?

When you arrive at the Headquarters location on the morning of the tour we will provide a printed guide that identifies the location of the homes. Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We strongly recommend ticket holders bring a GPS device or Thomas Guide to aid in navigation between homes.

Can I bring my child on the Home Tour?

For insurance reasons any child under the age of 6 cannot attend the home tour. Any child over the age of 6 attending the home tour needs to be accompanied by an adult and will require his or her own ticket. A ticket for a child is the same price as a ticket for an adult. No children, of any age, are admitted for free on the home tours.

Can I take photographs inside the homes on the tour?

The photography policy allows simple personal-use photography (not for publication) with pocket cameras or cell phones. Tripods, professional cameras and lighting equipment cannot be used in any home. We cannot guarantee that personal-use photography is permitted in any particular home.

Can I go on a Home Tour and also see the exhibition the same day?

A home tour ticket includes exhibition access on both Saturday and Sunday. It is unlikely that you will have enough time to explore all of the homes and also see all of the exhibition in a single day.

Can I sit on furniture and look into cabinets in the home?

This is someone's private home and so we would prefer that you look but not touch.

Do I have to take my shoes off?

We provide booties at every home. Some home owners may have a “shoes off” policy in addition to use of booties.

Will bathrooms be available at the homes?

Home owners typically do not allow use of their restroom during the tour (have you ever had 500 people through your bathroom?)

Participants