Tickets, Registration and General Questions

What are the show hours for Dwell on Design NY?

The exhibition at 82Mercer is open during the following times:

Thursday, October 9th, 10 AM – 7 PM

Friday, October 10th, 10 AM – 6 PM

Saturday, October 11th, 10 AM – 6 PM

Where does Dwell on Design NY take place?

Dwell on Design NY will take place at 82Mercer in SoHo located at:

82 Mercer St, New York, NY 10012

Which days are for the Design Trade Industry and the General/Public?

Dwell on Design NY is split into two Trade Days (Thursday, October 9 and Friday, October 10) and one General/Public Day. Trade Days are open exclusively to design trade professionals. General/Public Day (Saturday, October 11) is open to a public and consumer audience. On General/Public Day, all design enthusiasts are welcome to attend.

Do I need to buy a ticket in advance online or can I simply go to 82Mercer during the show and buy a ticket on-site?

Tickets are available on-site. You do not need to purchase online in advance. However, purchasing online in advance will save you time and money, and it will help you avoid waiting in line to buy at a ticket on-site. Simply bring your printed confirmation email and collect your badge to enter the exhibition. 

When will tickets for Dwell on Design NY 2014 be available for purchase?

Tickets may be purchased now on the Registration Page

I am having trouble buying tickets online. How do I contact Customer Service?

Please contact the Help Center at 508-743-8593 or 877-779-3218 or email: DwellOnDesign@xpressreg.net.

Can I buy multiple tickets in the same transaction?

Yes. During the registration process, prior to the payment screen you will see a button "Register Another Attendee". This enables you to add multiple attendees (each with a different ticket combination if desired) to a single credit card transaction. Once you have included everyone in your party you can use the "Proceed to Checkout" button to complete a single transaction.

Please note that everyone attending Dwell on Design NY must be fully registered. There are no "plus ones" or "guests" or anonymous attendees. Each individual attending the show receives a name badge which can be collected at 82Mercer. A name badge is required for entry.

What payment types are accepted for Dwell on Design NY?

We accept credit cards and check cards (these are the cards that have a MasterCard or VISA logo but debit your check account rather than making a purchase on credit) and if you are buying a ticket on-site we will accept cash. Please note that Home Tour tickets typically sell out in advance, therefore cash purchases for a Home Tour ticket is unlikely. Regrettably we do not accept checks.

I purchased a ticket online. When will you mail my badge to me?

We do not mail badges. Badges are collected in person at the show from the pre-registration area at 82Mercer. You can save time by registering in advance rather than at the show. Bring your confirmation email (which includes a barcode) to 82Mercer and we will print your badge on-site.

I registered online but I have not received my confirmation email. When will I receive this?

Your confirmation email was most likely filtered into your spam folder OR your Internet provider completely rejected the email as spam (bounced back to us) and the message has not even reached your spam folder.

We apologize for the inconvenience, but almost all cases of non-receipt of confirmation email are a function of spam blocking or blacklisting by email software or Internet service providers. For example registrants who use Earthlink, Gmail and Yahoo sometimes discover that their spam filter has either trapped or blocked the confirmation email.

Some email providers allow you to create a "White List" of approved email addresses from which you can receive correspondence. Confirmation emails are sent from eventconfirmation@xpressreg.net.

For further assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net

I registered for a ticket and now I've changed my mind and want to convert my ticket into another ticket type.

To change your existing registration, to review your registration information, or to have your confirmation resent, use the Registration Resource Center! This online service offers you the ability to add/make changes and review your existing registration, invite a colleague or friend to register, get a copy of your registration receipt, or resend your confirmation. Get started here

For additional assistance, please contact the Help Center at 508-743-8593 or 877-779-3218 or DwellOnDesign@xpressreg.net.

I purchased my ticket and now cannot attend. Can I cancel my order or transfer my ticket into someone else's name?

In order to receive a refund (less a $25 administrative fee regardless of the reason) of your Dwell registration fee, your cancellation request must be received via email to DwellOnDesign@xpressreg.net on or prior to September 9, 2014. No refund of any kind, for any reason, will be given for Dwell cancellation requests received after September 9, 2014. No exceptions.

Substitutions are allowed with written permission from original registrant.

For substitution requests, send an email to DwellOnDesign@xpressreg.net on or prior to September 9, 2014. No substitutions will be allowed after September 9, 2014.

I purchased a ticket and then later discovered a promo code. Can I cancel my ticket and re-purchase using the promo code?

The cancellation policy you agreed to during registration applies to all tickets purchased.

Unfortunately processing fees are incurred with third-party providers when cancellations take place – we are unable to waive these fees as they are not charged by Dwell and are beyond our control.

Are children allowed into Dwell on Design NY?

Children are welcome on general/public day, Saturday, October 11th. Any child who is 12 years old or younger is entitled to free admission when accompanied by an adult. Strollers are allowed.

Can I bring my dog into 82Mercer?

Unfortunately, you may not bring your dog into 82Mercer, unless it is a service animal.

What is your photography policy?

By entering the event, you are acknowledging and granting consent that you and any minors in attendance with you, may be filmed, photographed, and/or recorded.  These images and materials may be utilized for future Dwell Media, LLC promotional purposes.

Attendees are allowed to photograph throughout the show floor.  Professional photography and filming crews must obtain permission from show management prior.

Is there a student pass?

Yes, we do have a special student pass. As a gesture to future designers, artists, builders, and planners, we are proud to offer a discounted student 3-Day Pass for all currently enrolled students. MUST show valid student credentials when picking up their badge (e.g. student ID card or copy of students current transcript).

Dwell Home Tours and Meet the Architects Night

What are Dwell Home Tours?

Dwell Home Tours are your chance to see awe-inspiring, modern homes that reflect the best in livable, innovative architecture and design.

When is the Manhattan Home Tour?

The Manhattan Home Tour is on Saturday, October 11th.

I heard that Dwell Home Tours are very popular and generally sell out. Where do I buy tickets for Dwell’s Manhattan Home Tour?

Tickets for Manhattan Home Tours are available online in advance through Registration. Please note, we do expect the home tour to sell out in advance.

What is Meet the Architects Night?

This popular event allows you to meet the architects behind the homes featured on the Dwell Manhattan Home Tour. Hear them discuss the challenges, inspirations, and successes in designing and building the homes seen on the tour. Enjoy cocktails and light bites, and exciting design dialogue!

DATE: Friday, October 10th, 7-9 PM

LOCATION: 82Mercer (SoHo)

Anyone who purchases a ticket to the Dwell Manhattan Home Tour enjoys a complimentary ticket to Meet the Architects Night. Tickets to Meet the Architects Night can also be purchased a la carte for $25 through Registration

If I purchase a Home Tour ticket, can I see inside the homes or do I just look from the outside?

A home Tour ticket allows you to explore inside the homes. You don't just look from the outside!

Can I bring my child on the Home Tour?

For insurance reasons any child under the age of 6 cannot attend the home tour. Any child over the age of 6 attending the home tour needs to be accompanied by an adult and will require his or her own ticket. A ticket for a child is the same price as a ticket for an adult. No children, of any age, are admitted for free on the home tours.

What kind of shoes should I wear?

Sensible shoes like athletic or flats, for steepness and personal safety.

Can I take photographs inside the homes on the tour?

The photography policy allows simple personal-use photography (not for publication) with pocket cameras or cell phones unless otherwise noted by signage at entrance to home. Tripods, professional cameras and lighting equipment cannot be used in any home. We cannot guarantee that personal-use photography is permitted in any particular home.

Can I sit on furniture and look into cabinets in the home?

This is someone's private home, and so we would prefer that you look but not touch.

Do I have to take my shoes off?

We provide booties at every home. Some home owners may have a “shoes off” policy in addition to use of booties.

Will bathrooms be available at the homes?

Home owners typically do not allow use of their restroom during the tour (have you ever had 500 people through your bathroom?)

I registered for a Home Tour. When will I receive my ticket?

We do not mail out home tour tickets. A printed guide and other materials will be distributed at a convenient Headquarters location on the morning of your home tour. The printed guide you receive on that day will act as your ticket and must be presented at each home.

The address and opening hours of the Headquarters location will be published at DwellonDesign.com one week prior to the tour. Please check back on the home tour pages at that time. Additionally, an email containing the address and opening hours of the Headquarters will be sent to all confirmed home tour registrants one week before the tour. If you do not receive a confirmation email please check your email spam filter. We will be using the email address you provided during registration to notify you of the location of the staging area for your tour.

Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We highly recommend attendees bring a GPS device or a printed map such as a Thomas Guide.

What is your Home Tour ticket cancellation policy?

In order to receive a refund (less a $25 administrative fee regardless of the reason) of your Dwell registration fee, your cancellation request must be received via email to: DwellOnDesign@xpressreg.net on or prior to September 9, 2014. No refund of any kind, for any reason, will be given for Dwell cancellation requests received after September 9, 2014. No exceptions.

Substitutions are allowed with written permission from original registrant.

For substitution requests, send an email to DwellOnDesign@xpressreg.net on or prior to September 9, 2014. No substitutions will be allowed after September 9, 2014.

Does Dwell provide a map I can use to find the homes on the tour?

When you arrive at the Headquarters location on the morning of the tour we will provide a printed guide that identifies the location of the homes. Also, please note that the printed guide we provide cannot be used as a navigation guide between homes. We strongly recommend ticket holders bring a GPS device or Thomas Guide to aid in navigation between homes.

Participants